Terms of Service

Overview

This website is operated by Infinity Nexus Global Trade UG (haftungsbeschränkt), trading as Crewhavene.com. Throughout the site, the terms "we", "us" and "our" refer to Infinity Nexus Global Trade UG (haftungsbeschränkt). We offer this website, including all information, tools and services available on it, to you as the user on the condition that you accept the terms, conditions and policies stated here.

By visiting our site and/or purchasing something from us, you use our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including visitors, customers and anyone who contributes content.

Please read these Terms carefully before using our website. If you do not agree to all of them, please do not use the website or our services. Any new features or tools added to the store are also subject to these Terms. You can review the most current version of the Terms at any time on this page.

Section 1: Company Information

Infinity Nexus Global Trade UG (haftungsbeschränkt)

c/o Red Tape Translation UG (haftungsbeschränkt)

Berliner Straße 69

13189 Berlin

Germany

Managing Director: Clara Cambra Agusti

Commercial Register: Amtsgericht Charlottenburg, HRB 271559 B

Email: info@crewhavene.com

Phone: +49 1590 5627051

Section 2: Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old, or that you have the permission of a parent or legal guardian to use this site.

You may not use our products for any illegal or unauthorised purpose, and you may not violate any laws when using the Service, including copyright laws. You may not transmit any viruses or code of a destructive nature. A breach of any of these Terms may result in the immediate termination of your access to our Service.

Section 3: Conclusion of the Contract

The product presentations on our website are not a legally binding offer but an invitation for you to place an order. By clicking the order button at checkout, you submit a binding offer to purchase the products in your shopping cart.

After you place your order, you will receive an automatic email confirming that we have received it. This confirmation does not yet mean your order has been accepted. The contract is concluded when we send you a separate order or shipping confirmation, or when we dispatch the goods.

The contract language is English. We save the text of the contract and send you the order details by email.

Section 4: General Conditions

We reserve the right to refuse service to anyone for a legitimate reason. You understand that your content (excluding payment information) may be transferred unencrypted across various networks. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, or access to the Service, without our express written permission.

The headings used in these Terms are for convenience only and do not limit or affect them.

Section 5: Accuracy of Information

We do our best to keep the information on our website accurate, complete and up to date. However, the material on this site is provided for general information only, and we cannot guarantee that everything is always free of errors. We reserve the right to update or change the content of the site at any time.

Section 6: Products, Prices and Changes

We aim to show our products, colours and images as accurately as possible. Please note that colours may look slightly different depending on your screen settings.

Some products may only be available in limited quantities. We reserve the right to limit quantities, to change product descriptions or prices, and to discontinue any product at any time. Price changes do not apply to orders that have already been confirmed.

All prices shown on our website are final prices in euros and include the statutory German value added tax. Shipping costs, where applicable, are shown separately before you complete your order.

Section 7: Orders and Billing Information

You agree to provide current, complete and accurate purchase and account information for all orders placed in our store, and to update your information promptly, including your email address and shipping address, so we can complete your order and contact you if needed.

We reserve the right to refuse or cancel an order, for example if a product is out of stock, if there is an obvious pricing error, or if we suspect fraud. If we cancel an order, we will let you know by email and refund any payment you have already made without delay.

Section 8: Payment

The payment methods available to you are shown during checkout. Payment is due when you place your order. For payments handled by external payment providers, their own terms and conditions also apply.

Section 9: Shipping and Delivery

We currently deliver to addresses in Germany only. Our products are shipped from Germany or France.

We offer two shipping options:

Standard Shipping: free of charge, with a delivery time of 4 to 5 business days.

Insured Express Shipping: 4.95 EUR, with a delivery time of 2 to 3 business days. This option includes shipping insurance.

Delivery times start after your order has been confirmed and payment has been received. Business days are Monday to Friday, excluding public holidays. In rare cases, delays can happen due to carrier issues or circumstances outside of our control. If this happens, we will keep you informed.

If an order contains items shipped from different locations, it may arrive in more than one package. You will not be charged extra for this.

The risk of accidental loss or damage to the goods passes to you only once the goods have been delivered to you.

Section 10: Right of Withdrawal

As a consumer, you have the statutory right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period starts on the day you, or a third party named by you who is not the carrier, receive the goods. Details on how to exercise this right, including the model withdrawal form, can be found in our Withdrawal and Return Policy.

To withdraw, simply send us a clear statement by email to info@crewhavene.com or by post to the address above. Please contact us before returning any goods so we can give you the correct return instructions.

Section 11: Retention of Title

The goods remain our property until full payment has been received.

Section 12: Warranty

The statutory warranty rights apply to all products. If an item arrives damaged or faulty, please contact us as soon as possible at info@crewhavene.com so we can find a solution for you. Reporting obvious transport damage quickly helps us make a claim with the carrier, but this does not affect your statutory rights.

Section 13: Third Party Tools and Links

We may provide access to third party tools or links to third party websites that we do not control. We are not responsible for the content, products or services of these third parties. Please review their policies before using them or making any transactions with them.

Section 14: User Comments and Feedback

If you send us comments, ideas, suggestions or other content, whether by email, through the website or in any other way, you agree that we may use, edit, publish and otherwise make use of this content without restriction and without payment. We are not obliged to keep comments confidential or to respond to them.

You agree that your comments will not violate the rights of any third party and will not contain unlawful, offensive or obscene material, or any viruses or malicious code. You may not use a false email address or pretend to be someone else. We may remove any content we consider unlawful, offensive or in breach of these Terms.

Section 15: Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

Section 16: Errors and Omissions

Occasionally, information on our site may contain typing errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping costs, delivery times or availability. We reserve the right to correct such errors and to update information. If an error affects an order you have already placed, we will contact you and you may choose to cancel the order free of charge.

Section 17: Prohibited Uses

You may not use the site or its content for any unlawful purpose, to violate any laws or regulations, to infringe our intellectual property or that of others, to harass, abuse or discriminate against anyone, to submit false or misleading information, to upload viruses or malicious code, to collect personal information of others, to send spam or engage in phishing, scraping or similar activities, or to interfere with the security features of the Service. We may end your use of the Service if you engage in any of these activities.

Section 18: Limitation of Liability

We are liable without limitation for damages resulting from injury to life, body or health, for damages caused intentionally or through gross negligence, and under the German Product Liability Act.

For slight negligence, we are only liable if we breach an essential contractual obligation, meaning an obligation whose fulfilment makes the proper execution of the contract possible in the first place and on which you can regularly rely. In this case, our liability is limited to the typical damage that could be foreseen when the contract was concluded.

We do not guarantee that the use of our website will always be uninterrupted, secure or free of errors.

Section 19: Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect. The invalid provision will be replaced by the statutory rules.

Section 20: Governing Law

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not take away the protection given to you by the mandatory consumer protection laws of the country where you live.

Section 21: Dispute Resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. If you have a complaint, please contact us directly at info@crewhavene.com. We are always happy to find a fair solution together.

Section 22: Changes to These Terms

You can review the most current version of these Terms at any time on this page. We may update or change these Terms from time to time, for example due to changes in the law or in our services. The version that applies to your order is the one in effect at the time you placed it.

Section 23: Contact