Shipping
Shipping Policy
At Crewhavene.com, we want your garden products to reach you quickly and safely. Below you'll find everything you need to know about how we ship your order.
Where We Ship
We currently deliver to addresses in Germany only. Our products are shipped from our partner warehouses in Germany or France. All shipments are sent with tracking.
Shipping Options and Costs
Standard Shipping
Cost: Free
Delivery time: 4 to 5 business days
Insured Express Shipping
Cost: 4.95 EUR
Delivery time: 2 to 3 business days
Your package is insured during transport and delivered faster.
You can choose your preferred shipping option at checkout. All prices on our website already include German VAT, and there are no customs fees or additional import charges because all orders are shipped within the EU.
Order Processing
We process orders Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day. During busy periods, such as sales or the spring gardening season, processing may take a little longer.
Delivery times start once your order has been confirmed and payment has been received. The delivery times given are estimates, and in rare cases delays can happen due to the carrier or circumstances outside our control. If your order is delayed, we will let you know.
Tracking Your Order
As soon as your order has been shipped, you'll receive an email with a tracking link so you can follow your package on its way to you.
Orders in Multiple Packages
Because our products are shipped from different locations, larger orders may arrive in more than one package and on different days. You will not be charged any extra shipping costs for this.
Changing or Cancelling Your Order
If you'd like to change or cancel your order, please contact us as soon as possible at info@crewhavene.com. If your order has not yet been shipped, we will do our best to adjust it. If it has already been shipped, you can still use your statutory right of withdrawal as described in our Returns and Refunds Policy.
Incorrect Address
Please check your delivery address carefully before completing your order. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange a new delivery.
Damaged Packages
If your package arrives visibly damaged, please point this out to the delivery driver if possible. Please also send us an email at info@crewhavene.com as soon as possible with a short description and photos of the damage, and we'll find a solution for you. Reporting damage quickly helps us make a claim with the carrier. Your statutory rights are not affected by this.
Questions
If you have any questions about shipping or your delivery, we're happy to help:
Email: info@crewhavene.com
Phone: +49 1590 5627051
Crewhavene.com is operated by Infinity Nexus Global Trade UG (haftungsbeschränkt), Managing Director: Clara Cambra Agusti, Amtsgericht Charlottenburg, HRB 271559 B.