Privacy Policy

Protecting your personal data is important to us. This Privacy Policy explains what personal data we collect when you visit Crewhavene.com or place an order with us, why we collect it, how we use it and what rights you have. We process your data in accordance with the EU General Data Protection Regulation (GDPR) and the applicable German data protection laws.

1. Who Is Responsible for Your Data

The controller responsible for processing your personal data is:

Infinity Nexus Global Trade UG (haftungsbeschränkt)

c/o Red Tape Translation UG (haftungsbeschränkt)

Berliner Straße 69

13189 Berlin

Germany

Managing Director: Clara Cambra Agusti

Commercial Register: Amtsgericht Charlottenburg, HRB 271559 B

Email: info@crewhavene.com

Phone: +49 1590 5627051

2. Data We Collect When You Visit Our Website

When you visit our website, your browser automatically sends certain information to our server. This includes your IP address, the date and time of your visit, the pages you view, the website you came from, your browser type and version, and your operating system.

We use this information to display our website correctly, to keep it secure and stable, and to detect and prevent misuse. The legal basis is our legitimate interest in running a secure and functioning online store (Art. 6 (1) (f) GDPR). This data is stored only for as long as necessary for these purposes and is not used to identify you personally.

3. Data We Collect When You Place an Order

When you place an order, we collect the information needed to process and deliver it. This usually includes your name, billing and delivery address, email address, phone number (if provided), the products you ordered and your payment details.

We use this data to process your order, deliver your products, handle payments, answer your questions and manage returns or warranty claims. The legal basis is the performance of a contract with you (Art. 6 (1) (b) GDPR). We are also legally required to keep certain order and invoice data for tax and accounting purposes (Art. 6 (1) (c) GDPR).

4. Customer Account

If you create a customer account, we store the data you enter so that you can view past orders and check out more quickly in the future. You can delete your account at any time by contacting us at info@crewhavene.com. The legal basis is your consent and the performance of a contract (Art. 6 (1) (a) and (b) GDPR).

5. Contacting Us

If you contact us by email, phone or through a contact form, we store the information you share with us, such as your name, email address and message, so that we can answer your request. The legal basis is our legitimate interest in answering your questions or, if your request relates to an order, the performance of a contract (Art. 6 (1) (b) and (f) GDPR). We delete this data once your request has been fully handled, unless we are legally required to keep it.

6. Sharing Your Data With Others

We only share your personal data with third parties when this is necessary to fulfil your order or when we are legally required to do so. This includes:

Shipping companies: To deliver your order, we pass your name, delivery address and, where needed for delivery notifications, your email address or phone number to the shipping company handling your package. Our products are shipped from Germany or France.

Payment providers: When you pay, your payment details are processed by the payment provider you choose at checkout. These providers process your data under their own privacy policies.

Service providers: We work with service providers who help us run our online store, for example for website hosting, our shop system and sending emails. These providers only process your data on our behalf and according to our instructions, based on data processing agreements in line with Art. 28 GDPR.

We never sell your personal data.

7. Data Transfers Outside the EU

Some of our service providers may process data outside the European Union or the European Economic Area. In these cases, we make sure an adequate level of data protection is in place, for example through an adequacy decision of the European Commission or through the EU Standard Contractual Clauses.

8. Cookies

Our website uses cookies. Cookies are small text files stored on your device that help our website work properly, for example by remembering the contents of your shopping cart.

Cookies that are technically necessary for the website to function are used on the basis of our legitimate interest (Art. 6 (1) (f) GDPR) and § 25 (2) of the German Telecommunications Digital Services Data Protection Act (TDDDG).

All other cookies, for example for analytics or marketing, are only used if you have given your consent through our cookie banner (Art. 6 (1) (a) GDPR and § 25 (1) TDDDG). You can withdraw or change your consent at any time through the cookie settings on our website. You can also block or delete cookies in your browser settings, although some parts of the website may then not work as intended.

9. Newsletter

If you sign up for our newsletter, we use your email address to send you news about our products and offers. We only do this with your consent (Art. 6 (1) (a) GDPR). To make sure it was really you who signed up, we send you a confirmation email first. You can unsubscribe at any time using the link at the end of every newsletter or by emailing us.

10. How Long We Keep Your Data

We only keep your personal data for as long as needed for the purposes described above. Order and invoice data must be kept for up to 10 years due to German commercial and tax law (§ 257 HGB and § 147 AO). After these periods end, we delete your data.

11. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

The right to access the data we hold about you (Art. 15 GDPR).

The right to have incorrect data corrected (Art. 16 GDPR).

The right to have your data deleted (Art. 17 GDPR).

The right to restrict how we process your data (Art. 18 GDPR).

The right to receive your data in a common, machine readable format (Art. 20 GDPR).

The right to withdraw any consent you have given, with effect for the future (Art. 7 (3) GDPR).

Right to object: Where we process your data based on our legitimate interest, you have the right to object to this processing at any time for reasons arising from your particular situation (Art. 21 GDPR). If your data is used for direct marketing, you can object at any time without giving a reason.

To exercise any of these rights, simply send an email to info@crewhavene.com.

12. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is:

Berliner Beauftragte für Datenschutz und Informationsfreiheit

Alt Moabit 59 bis 61

10555 Berlin

Germany

13. Data Security

We use SSL/TLS encryption to protect your data when it is transferred through our website. You can recognise an encrypted connection by the lock symbol in your browser's address bar. We also take appropriate technical and organisational measures to protect your data from loss, misuse and unauthorised access.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example when we add new features or when legal requirements change. The current version is always available on this page.

15. Contact

If you have any questions about this Privacy Policy or about how we handle your data, please contact us at info@crewhavene.com or +49 1590 5627051.